Return & Refund Policy
Last Updated: July 2026
At U&S Nutrition, customer satisfaction is our priority. We strive to provide only genuine, high-quality nutrition and supplement products. If you receive a damaged, defective, or incorrect item, we are happy to assist you with a return or replacement in accordance with the policy below.
Eligibility for Returns
Products may be eligible for return only if they meet the following conditions:
- The wrong product was delivered.
- The product arrived damaged or defective.
- The product was expired at the time of delivery.
- The item is unused, unopened, and in its original sealed packaging.
- A return request is made within 48 hours of receiving the order.
To help us process your request quickly, please provide your order number along with clear photos of the product and its packaging.
Non-Returnable Items
For health and safety reasons, we cannot accept returns or exchanges for:
- Opened or used products.
- Products with broken or removed safety seals.
- Items damaged due to improper handling after delivery.
- Products returned without original packaging.
- Products purchased during clearance or promotional campaigns (unless they arrive damaged or incorrect).
Refund Process
Once we receive and inspect the returned item, we will notify you of the outcome.
If your return is approved, your refund will be processed through the original payment method or another mutually agreed method within 5–7 business days.
Please note that shipping charges are non-refundable unless the return is the result of our error.
Exchange Policy
If you receive an incorrect, damaged, or defective product, we will replace it at no additional cost, subject to product availability. If the same product is unavailable, we may offer an alternative product or issue a refund.
Order Cancellation
Orders may be cancelled only before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled.
If you need to cancel an order, please contact our support team as soon as possible.
Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number and photos of the product so our team can investigate and resolve the issue promptly.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
U&S Nutrition
📍 Shewrapara, Mirpur, Dhaka-1216, Bangladesh
📞 +880 1349-571327
We appreciate your trust in U&S Nutrition and are committed to providing a safe, reliable, and satisfying shopping experience.
