U&S Nutrition – Terms & Conditions

Last Updated: July 2026

1. Introduction

1.1 Welcome

Welcome to U&S Nutrition (“U&S Nutrition”, “we”, “our”, “us”, or “Company”).

These Terms & Conditions govern your access to and use of www.uandsnutrition.com, including all related webpages, services, products, applications, content, promotions, customer support channels, and any future digital platforms operated by U&S Nutrition (collectively referred to as the “Website”).

By accessing, browsing, creating an account, or placing an order through our Website, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms & Conditions, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any additional policies published on our Website.

If you do not agree with any part of these Terms & Conditions, you must immediately discontinue using our Website and Services.

1.2 Purpose of These Terms

These Terms & Conditions establish the legal relationship between U&S Nutrition and every visitor, customer, registered user, or purchaser using our Website.

These Terms explain the rights, responsibilities, limitations, obligations, and conditions governing the purchase of products, use of services, account registration, payments, shipping, returns, promotional campaigns, and all other interactions with U&S Nutrition.

They are designed to protect both our customers and our business while ensuring a secure, transparent, and trustworthy shopping experience.

1.3 Definitions

For the purpose of these Terms & Conditions, the following definitions shall apply unless the context requires otherwise.

Website refers to www.uandsnutrition.com, including all associated webpages, future subdomains, applications, digital platforms, and online services operated by U&S Nutrition.

Company, We, Us, or Our refers to U&S Nutrition.

Customer, User, You, or Your refers to any person who accesses, browses, registers, purchases products, or otherwise interacts with our Website.

Products refers to all nutrition supplements, protein powders, vitamins, minerals, sports nutrition products, healthy foods, accessories, wellness products, and any other merchandise offered through our Website.

Order refers to a request submitted by a customer to purchase one or more products through our Website.

Account means a registered customer profile created for accessing certain features and services available on the Website.

Services include all facilities provided by U&S Nutrition, including product sales, customer support, promotional offers, order processing, delivery coordination, newsletters, loyalty programs, and future digital services.

1.4 Acceptance of Terms

By accessing or using the Website, you confirm that you have read and understood these Terms & Conditions and voluntarily agree to comply with them.

Your continued use of the Website constitutes your acceptance of any future revisions, updates, or modifications made to these Terms.

If you do not agree with these Terms, you must not access or use any part of our Website or Services.

1.5 Eligibility

To use our Website or place an order, you must:

  • Be at least 18 years of age, or use the Website under the supervision of a parent or legal guardian.
  • Provide accurate, complete, and current information during registration or checkout.
  • Be legally capable of entering into a binding agreement under the laws of Bangladesh.
  • Comply with all applicable laws and regulations while using our Website.

U&S Nutrition reserves the right to refuse service, suspend accounts, or cancel orders if false, misleading, or incomplete information is provided.

1.6 Scope of Services

U&S Nutrition operates as an online retailer specializing in authentic nutrition and wellness products.

Our services include, but are not limited to:

  • Online product browsing
  • Secure online purchasing
  • Order processing
  • Customer support
  • Shipping and delivery coordination
  • Promotional campaigns
  • Product recommendations
  • Account management
  • Future loyalty programs and membership services

We reserve the right to introduce, modify, suspend, or discontinue any service without prior notice where necessary.

1.7 Changes to These Terms

U&S Nutrition reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice.

Changes may become effective immediately after being published on our Website.

It is the responsibility of every customer to review these Terms periodically.

Your continued use of the Website following any update constitutes your acceptance of the revised Terms & Conditions.

1.8 Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other published legal policies, constitute the complete agreement between U&S Nutrition and the User regarding the use of our Website and Services.

Any prior communications, discussions, or representations inconsistent with these Terms shall have no legal effect unless expressly agreed to in writing by U&S Nutrition.

 

2. About U&S Nutrition

2.1 Company Overview

U&S Nutrition is a Bangladesh-based online nutrition and supplement retailer dedicated to providing authentic, high-quality health and fitness products through a secure and reliable e-commerce platform.

Our objective is to make genuine nutrition products easily accessible to customers across Bangladesh while maintaining the highest standards of quality, transparency, and customer satisfaction.

We continuously work to improve our products, services, and customer experience through innovation, technology, and responsible business practices.

2.2 Our Business

U&S Nutrition specializes in supplying premium-quality nutrition and wellness products from trusted local and international brands.

Our product range may include, but is not limited to:

  • Protein Supplements
  • Sports Nutrition
  • Vitamins & Minerals
  • Health & Wellbeing Products
  • Healthy Foods
  • Gym Accessories
  • Fitness Essentials
  • Lifestyle Nutrition Products
  • Wellness Supplements
  • Other products that may be introduced in the future.

Product availability may vary depending on supplier inventory, import conditions, manufacturer availability, and market demand.

2.3 Our Mission

Our mission is to make authentic nutrition products accessible to everyone by providing genuine supplements, competitive pricing, secure online shopping, fast nationwide delivery, and exceptional customer service.

We strive to build long-term relationships with our customers through honesty, reliability, and consistent service excellence.

2.4 Our Vision

Our vision is to become one of Bangladesh’s most trusted online nutrition and supplement retailers by offering a seamless shopping experience, authentic products, and outstanding customer support while continuously expanding our product portfolio and digital services.

2.5 Our Core Values

At U&S Nutrition, our business is built upon the following core values:

  • Authenticity
  • Customer Satisfaction
  • Product Quality
  • Transparency
  • Integrity
  • Innovation
  • Reliability
  • Continuous Improvement

These values guide every decision we make and every service we provide.

2.6 Authentic Product Commitment

We are committed to offering genuine products sourced from trusted suppliers, authorized distributors, manufacturers, and reputable importers whenever reasonably possible.

Although product packaging, labels, or designs may occasionally change due to manufacturer updates, such changes do not affect the authenticity or quality of the product.

Customers are encouraged to carefully review product descriptions, ingredient information, and usage instructions before purchasing.

2.7 Product Availability

All products displayed on our Website are subject to availability.

Due to inventory fluctuations, supplier limitations, import regulations, or unforeseen circumstances, certain products may become temporarily unavailable after an order has been placed.

In such cases, U&S Nutrition reserves the right to cancel, modify, partially fulfill, or delay an order after informing the customer.

2.8 Business Communication

Official communication from U&S Nutrition may be made through one or more of the following channels:

  • Phone Calls
  • SMS
  • Email
  • WhatsApp
  • Website Notifications
  • Customer Dashboard
  • Social Media Platforms
  • Future communication channels introduced by the Company

Customers are responsible for ensuring that their contact information remains accurate and up to date.

2.9 Website Availability

We aim to ensure uninterrupted access to our Website.

However, temporary interruptions may occur due to:

  • Scheduled maintenance
  • Software upgrades
  • Security updates
  • Hosting maintenance
  • Network failures
  • Internet disruptions
  • Force majeure events
  • Technical issues beyond our reasonable control

U&S Nutrition shall not be liable for temporary unavailability of the Website resulting from such circumstances.

2.10 Future Expansion of Services

As our business grows, U&S Nutrition may introduce additional services, including but not limited to:

  • Customer Membership Programs
  • Loyalty & Reward Points
  • Wholesale Purchasing
  • Subscription Orders
  • Pre-Order Products
  • Gift Cards
  • Affiliate Programs
  • Mobile Applications
  • Digital Products
  • Personalized Nutrition Recommendations
  • AI-powered Shopping Assistance
  • Additional payment methods
  • Additional delivery services

Such services shall automatically become subject to these Terms & Conditions unless otherwise stated.

2.11 Third-Party Relationships

U&S Nutrition may collaborate with third-party organizations, including:

  • Courier Companies
  • Payment Gateway Providers
  • Banks
  • Financial Institutions
  • Product Manufacturers
  • Importers
  • Authorized Distributors
  • Technology Providers
  • Cloud Hosting Providers
  • Marketing Partners

These third parties operate under their own policies and agreements. U&S Nutrition shall not be responsible for the independent actions, policies, or services of such third parties except where required by applicable law.

2.12 Customer Commitment

We are committed to providing every customer with:

  • Authentic products
  • Secure online shopping
  • Transparent pricing
  • Reliable customer support
  • Fast order processing
  • Safe payment methods
  • Nationwide delivery
  • Professional after-sales service

Our commitment is to continuously improve our services while maintaining the trust and confidence of our customers.

2.13 Company Rights

U&S Nutrition reserves the right to:

  • Modify product offerings
  • Update product pricing
  • Change promotional campaigns
  • Introduce new services
  • Discontinue products
  • Restrict access to certain services
  • Suspend or terminate accounts
  • Update Website features
  • Amend these Terms & Conditions

Such changes may be made without prior notice where permitted by applicable law.

2.14 Official Contact Information

For any inquiries regarding our products, services, legal policies, or these Terms & Conditions, please contact us using the official details below:

U&S Nutrition

Address: Shewrapara, Mirpur, Dhaka-1216, Bangladesh

Phone: +880 1349-571327

Email: support@uandsnutrition.com

Website: https://uandsnutrition.com

Our customer support team will make reasonable efforts to respond to all inquiries as promptly as possible.

 

3. User Accounts & Registration

3.1 Account Registration

To access certain features and services available on the U&S Nutrition Website, you may be required to create a personal account.

By registering an account, you confirm that all information provided during the registration process is accurate, complete, current, and belongs to you.

You agree to promptly update your account information whenever necessary to ensure its continued accuracy.

U&S Nutrition reserves the right to suspend or terminate any account containing false, misleading, incomplete, or fraudulent information.

3.2 Eligibility for Registration

To register an account on our Website, you must:

  • Be at least eighteen (18) years of age, or access the Website under the supervision of a parent or legal guardian.
  • Possess the legal capacity to enter into a binding agreement under the applicable laws of Bangladesh.
  • Provide a valid phone number and email address (where applicable).
  • Not have previously been suspended or permanently banned from using our Website.

Registration does not guarantee acceptance of every order or access to every service provided by U&S Nutrition.

3.3 Information You Provide

When creating or updating your account, you may be asked to provide information including, but not limited to:

  • Full Name
  • Mobile Number
  • Email Address
  • Billing Address
  • Shipping Address
  • District and Postal Code
  • Date of Birth (where applicable)
  • Gender (optional)
  • Login Credentials
  • Delivery Instructions
  • Communication Preferences

You are solely responsible for ensuring that this information remains accurate and up to date.

3.4 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username, password, One-Time Password (OTP), verification codes, and any other authentication information.

You agree not to:

  • Share your login credentials with any third party.
  • Allow another person to access your account.
  • Store passwords in insecure locations.
  • Attempt to gain unauthorized access to another user’s account.

Any activity performed through your account will be considered your responsibility unless otherwise required by applicable law.

3.5 Unauthorized Access

If you believe that your account has been accessed without authorization, you must immediately notify U&S Nutrition.

We recommend that you immediately:

  • Change your password.
  • Log out from all devices.
  • Contact our customer support team.

Although we take reasonable measures to protect customer accounts, U&S Nutrition shall not be liable for losses resulting from unauthorized access caused by your failure to maintain the security of your account credentials.

3.6 Account Verification

To protect both customers and the Company, U&S Nutrition may verify account information before processing certain orders or providing access to specific services.

Verification may include:

  • Mobile number verification through OTP.
  • Email verification.
  • Identity verification for suspicious activities.
  • Address verification for selected orders.
  • Order confirmation through customer support.

Failure to complete required verification may result in delays, order cancellation, or temporary account restrictions.

3.7 One Account Policy

Unless expressly authorized by U&S Nutrition, each customer should maintain only one personal account.

Creating multiple accounts for the purpose of obtaining promotional benefits, abusing coupons, manipulating referral programs, or bypassing account restrictions is strictly prohibited.

Where duplicate or fraudulent accounts are detected, U&S Nutrition reserves the right to suspend or permanently remove all related accounts.

3.8 Account Responsibilities

As a registered customer, you agree to:

  • Provide truthful information.
  • Keep your contact information updated.
  • Maintain the confidentiality of your login credentials.
  • Use the Website lawfully.
  • Review your account activity regularly.
  • Notify us immediately of any suspicious activity.
  • Comply with all Website policies.

Failure to comply with these responsibilities may result in account suspension or termination.

3.9 Communication Preferences

By registering an account, you consent to receive communications from U&S Nutrition relating to:

  • Order Confirmations
  • Payment Updates
  • Shipping Notifications
  • Delivery Status
  • Account Security Alerts
  • Password Reset Requests
  • Promotional Offers
  • Discount Campaigns
  • Product Announcements
  • Service Updates
  • Policy Changes

Where required by law, you may opt out of receiving promotional communications while continuing to receive essential service-related notifications.

3.10 Customer Reviews & Account Activity

Registered customers may be permitted to submit:

  • Product Reviews
  • Ratings
  • Feedback
  • Questions
  • Suggestions

By submitting such content, you grant U&S Nutrition a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, modify, display, and distribute such content for business and promotional purposes.

You remain responsible for the legality and accuracy of the content you submit.

3.11 Suspension of Accounts

U&S Nutrition reserves the right to temporarily suspend any account where we reasonably believe that:

  • Fraudulent activity has occurred.
  • False information has been provided.
  • Unauthorized payment methods have been used.
  • Multiple accounts have been created to abuse promotions.
  • Orders are repeatedly placed without intention to receive them.
  • The Website is being misused.
  • Applicable laws have been violated.
  • These Terms & Conditions have been breached.

During suspension, access to certain Website features may be restricted.

3.12 Termination of Accounts

U&S Nutrition may permanently terminate an account without prior notice where:

  • Fraud is confirmed.
  • Identity theft is detected.
  • Payment fraud occurs.
  • Abuse of promotional campaigns is identified.
  • Repeated violations of these Terms occur.
  • Illegal activities are associated with the account.
  • Customer behavior threatens the safety or integrity of our Website or business.

Termination of an account does not release the customer from outstanding payment obligations or liabilities arising before termination.

3.13 Customer-Initiated Account Closure

Customers may request permanent deletion or closure of their account by contacting our customer support team.

Before processing such requests, U&S Nutrition may verify the identity of the account holder.

Certain information may continue to be retained where required by applicable law, accounting regulations, fraud prevention requirements, or legitimate business purposes.

3.14 Data Retention

Following account closure, certain information may remain securely stored for purposes including:

  • Legal compliance.
  • Financial record keeping.
  • Fraud prevention.
  • Tax obligations.
  • Dispute resolution.
  • Security investigations.

Retention periods shall comply with applicable laws and legitimate business requirements.

3.15 Future Account Features

U&S Nutrition may introduce additional account-related features in the future, including but not limited to:

  • Wishlist
  • Reward Points
  • Membership Programs
  • Subscription Orders
  • Loyalty Tiers
  • Affiliate Accounts
  • Wholesale Accounts
  • Business Accounts
  • Saved Payment Methods
  • Saved Delivery Addresses
  • Product Recommendations
  • AI Shopping Assistant
  • Personalized Nutrition Plans

Unless otherwise stated, all future account features shall automatically be governed by these Terms & Conditions.

3.16 Reservation of Rights

U&S Nutrition reserves the right to modify, suspend, restrict, or discontinue any account feature, registration requirement, authentication method, or account service at any time without prior notice where reasonably necessary for security, legal compliance, operational improvements, or business purposes.

Continued use of the Website after such modifications constitutes acceptance of the updated account policies.

 

4. Website Usage & Acceptable Use Policy

4.1 Purpose of Website Use

The U&S Nutrition Website is intended solely for lawful browsing, purchasing genuine nutrition products, accessing customer support, managing user accounts, and utilizing other services officially provided by U&S Nutrition.

By accessing the Website, you agree to use it responsibly, ethically, and in accordance with these Terms & Conditions and all applicable laws of Bangladesh.

4.2 Permitted Use

You may use the Website for the following legitimate purposes:

  • Browsing products and categories.
  • Purchasing products for personal use.
  • Creating and managing your customer account.
  • Tracking your orders.
  • Contacting customer support.
  • Reading product descriptions and educational content.
  • Posting genuine reviews based on your own purchasing experience.
  • Participating in promotional campaigns offered by U&S Nutrition.

Any use outside these intended purposes may be considered unauthorized.

4.3 Prohibited Activities

You agree not to engage in any activity that may interfere with the operation, security, integrity, or reputation of the Website.

Prohibited activities include, but are not limited to:

  • Using the Website for unlawful purposes.
  • Attempting unauthorized access to our systems.
  • Circumventing Website security measures.
  • Uploading malicious software or harmful code.
  • Disrupting Website functionality.
  • Attempting to interfere with other users.
  • Impersonating another individual or organization.
  • Using false identities or misleading information.
  • Creating fake customer accounts.
  • Manipulating prices, promotions, or discounts.
  • Abusing coupons or referral programs.
  • Interfering with payment processing.
  • Reverse engineering Website functionality.
  • Violating applicable laws or regulations.

4.4 Automated Access

Unless expressly authorized in writing by U&S Nutrition, you may not:

  • Use automated scripts.
  • Operate bots.
  • Deploy web crawlers.
  • Use spiders.
  • Use scraping software.
  • Perform automated product collection.
  • Mirror or duplicate Website content.
  • Conduct excessive automated requests that may affect Website performance.

Reasonable indexing by recognized search engines is permitted where applicable.

4.5 Unauthorized Access

Users shall not attempt to:

  • Gain unauthorized access to servers.
  • Access administrative systems.
  • Modify Website databases.
  • Bypass authentication systems.
  • Exploit software vulnerabilities.
  • Test Website security without written permission.
  • Access confidential customer information.

Any such attempt may result in immediate account termination and legal action.

4.6 Website Availability

Although U&S Nutrition strives to maintain uninterrupted Website availability, continuous access cannot be guaranteed.

Temporary interruptions may occur due to:

  • Scheduled maintenance
  • Security updates
  • Software upgrades
  • Server migration
  • Hosting maintenance
  • Internet outages
  • Third-party service failures
  • Force majeure events

U&S Nutrition shall not be liable for temporary Website interruptions beyond our reasonable control.

4.7 Product Information

Product descriptions, specifications, nutrition facts, ingredients, images, packaging, prices, and availability are provided for informational purposes.

While we make reasonable efforts to ensure accuracy, occasional errors, omissions, or manufacturer updates may occur.

U&S Nutrition reserves the right to correct any inaccuracies without prior notice.

4.8 Pricing Errors

In the event that a product is displayed with an incorrect price due to typographical errors, technical issues, or system malfunctions, U&S Nutrition reserves the right to:

  • Correct the pricing.
  • Cancel affected orders.
  • Contact customers regarding pricing discrepancies.
  • Issue refunds where necessary.

Order confirmation does not constitute acceptance of an incorrect price.

4.9 Website Content

All Website content, including but not limited to:

  • Text
  • Graphics
  • Logos
  • Icons
  • Images
  • Videos
  • Product Information
  • Layout
  • Source Code
  • Design Elements
  • Branding

is owned by or licensed to U&S Nutrition and is protected under applicable intellectual property laws.

Unauthorized copying or reproduction is prohibited.

4.10 User-Generated Content

Where permitted, customers may submit:

  • Product Reviews
  • Ratings
  • Questions
  • Comments
  • Suggestions

By submitting such content, you confirm that:

  • The content is truthful.
  • The content does not violate any law.
  • The content does not infringe intellectual property rights.
  • The content is not defamatory, abusive, misleading, obscene, or offensive.

U&S Nutrition reserves the right to edit, moderate, reject, or remove any submitted content at its sole discretion.

4.11 Reviews & Ratings

Customer reviews should reflect genuine purchasing experiences.

Users must not:

  • Post fake reviews.
  • Submit misleading ratings.
  • Manipulate product ratings.
  • Post promotional advertisements.
  • Defame competitors.
  • Submit repetitive or spam content.

Reviews violating these Terms may be removed without notice.

4.12 Third-Party Links

Our Website may contain links to third-party websites, payment providers, courier companies, manufacturers, or social media platforms.

These websites operate independently and maintain their own privacy policies and terms.

U&S Nutrition is not responsible for the content, availability, or practices of any third-party website.

4.13 Promotional Campaigns

Participation in promotional campaigns, discounts, contests, giveaways, referral programs, or loyalty initiatives is subject to additional terms and eligibility requirements.

U&S Nutrition reserves the right to:

  • Modify promotions.
  • Cancel campaigns.
  • Reject promotional claims.
  • Disqualify fraudulent participation.

Our decisions regarding promotional activities shall be final.

4.14 Security Measures

To protect customers and maintain Website security, U&S Nutrition may implement:

  • CAPTCHA verification
  • OTP verification
  • Login monitoring
  • Fraud detection systems
  • Device verification
  • IP monitoring
  • Order verification
  • Security logging

These measures are intended to ensure a safe shopping experience for all users.

4.15 Monitoring of Activity

U&S Nutrition reserves the right to monitor Website activity for purposes including:

  • Security
  • Fraud prevention
  • System maintenance
  • Legal compliance
  • Performance optimization
  • Investigation of policy violations

Such monitoring shall be conducted in accordance with applicable laws and our Privacy Policy.

4.16 Suspension of Access

Access to the Website may be temporarily or permanently restricted where we reasonably believe that a user has:

  • Violated these Terms.
  • Attempted fraud.
  • Abused promotional offers.
  • Compromised Website security.
  • Engaged in unlawful conduct.
  • Submitted false information.
  • Disrupted Website operations.

4.17 Future Website Features

U&S Nutrition may introduce new Website features in the future, including:

  • Mobile Applications
  • AI Shopping Assistant
  • Live Chat
  • Personalized Recommendations
  • Wishlist
  • Reward Points
  • Subscription Services
  • Wholesale Portal
  • Affiliate Dashboard
  • Digital Products
  • Nutrition Consultation
  • Gift Cards

Unless otherwise stated, these Terms & Conditions shall automatically apply to all future features and services.

4.18 Reservation of Rights

U&S Nutrition reserves the right, at its sole discretion, to modify, suspend, restrict, or discontinue any part of the Website, including its content, features, products, services, pricing, functionality, or availability, at any time without prior notice where necessary for operational, security, legal, or business reasons.

Continued use of the Website following such changes constitutes acceptance of the updated Website policies.

 

5. Products, Pricing & Availability

5.1 Product Information

U&S Nutrition strives to provide accurate, complete, and up-to-date information regarding all products listed on our Website.

Product information may include, but is not limited to:

  • Product Name
  • Brand Name
  • Product Images
  • Product Description
  • Ingredients
  • Nutritional Facts
  • Usage Instructions
  • Warnings
  • Product Weight
  • Flavor
  • Serving Size
  • Country of Origin
  • Manufacturer Information
  • Expiry Information (where applicable)
  • Batch Information (where applicable)

While every effort is made to ensure accuracy, occasional errors, omissions, or manufacturer updates may occur.

5.2 Product Images

Product images displayed on the Website are intended for illustration purposes only.

Actual product packaging, labels, colors, logos, seals, or designs may differ from the images shown due to:

  • Manufacturer updates
  • Packaging redesigns
  • Country-specific packaging
  • Batch variations
  • Lighting and photography differences

Such differences shall not affect the authenticity or quality of the product.

5.3 Product Descriptions

Product descriptions are prepared using information provided by manufacturers, distributors, or trusted industry sources.

Although we make reasonable efforts to maintain accuracy, U&S Nutrition does not warrant that every description is completely free from typographical errors or inaccuracies.

Customers are encouraged to carefully read the product label before use.

5.4 Authentic Product Commitment

U&S Nutrition is committed to selling genuine and authentic nutrition products.

We make reasonable efforts to source products directly from:

  • Authorized Importers
  • Official Distributors
  • Manufacturers
  • Trusted Wholesale Suppliers

We do not knowingly sell counterfeit or imitation products.

If any customer has concerns regarding product authenticity, they should contact our customer support team immediately.

5.5 Product Availability

All products displayed on the Website are subject to stock availability.

Adding a product to the shopping cart does not reserve that product.

Products may become unavailable due to:

  • High customer demand
  • Supplier shortages
  • Import restrictions
  • Inventory adjustments
  • Manufacturer discontinuation
  • Unexpected stock discrepancies

U&S Nutrition reserves the right to cancel or modify any order if a product becomes unavailable.

5.6 Out of Stock Products

Occasionally, products may be temporarily out of stock.

In such cases, we may:

  • Notify the customer.
  • Offer a suitable alternative.
  • Delay shipment until stock becomes available.
  • Partially fulfill the order.
  • Cancel the unavailable item and process a refund where applicable.

5.7 Product Pricing

All prices displayed on the Website are shown in Bangladeshi Taka (BDT) unless otherwise stated.

Prices may change at any time without prior notice due to:

  • Supplier price changes
  • Import costs
  • Currency fluctuations
  • Government taxes or duties
  • Promotional campaigns
  • Inventory adjustments

The price applicable to your order will generally be the price displayed at the time your order is successfully placed, subject to verification.

5.8 Pricing Errors

Despite our best efforts, pricing errors may occasionally occur.

If a product is listed with an incorrect price because of:

  • Human error
  • Technical malfunction
  • Software bug
  • Import synchronization error
  • Database issue

U&S Nutrition reserves the right to:

  • Correct the pricing.
  • Cancel the affected order.
  • Contact the customer before processing.
  • Issue a refund if payment has already been received.

5.9 Promotional Pricing

Products offered during promotional campaigns may have special pricing for a limited time.

Promotional prices:

  • Are available only during the campaign period.
  • Cannot be applied after the campaign ends.
  • Cannot be combined with other promotions unless explicitly stated.
  • May be limited by stock availability.

5.10 Discount Coupons

Discount coupons issued by U&S Nutrition are subject to specific terms and conditions.

Coupons may:

  • Have expiration dates.
  • Require minimum purchase amounts.
  • Apply only to selected products or categories.
  • Be limited to one use per customer.
  • Be withdrawn without prior notice.

U&S Nutrition reserves the right to reject any coupon used fraudulently or in violation of promotional rules.

5.11 Product Reservations

Products are not reserved until an order has been successfully placed and confirmed.

Simply adding items to the shopping cart or wishlist does not guarantee availability.

Inventory levels may change while customers are browsing the Website.

5.12 Product Reviews

Product ratings and reviews represent the personal opinions of individual customers.

U&S Nutrition does not guarantee the accuracy, completeness, or effectiveness of statements made by customers in product reviews.

We reserve the right to remove reviews that are:

  • False
  • Offensive
  • Misleading
  • Promotional
  • Spam
  • Abusive
  • Illegal

5.13 Product Recommendations

Any product recommendations displayed on the Website are generated for convenience and informational purposes.

Recommendations may be based on:

  • Customer browsing history
  • Previous purchases
  • Popular products
  • Categories
  • Promotional campaigns

Recommendations should not be interpreted as medical advice or professional nutritional guidance.

5.14 Imported Products

Some products sold by U&S Nutrition may be imported from international manufacturers.

Imported products may differ in:

  • Packaging
  • Label language
  • Regulatory markings
  • Manufacturer seals
  • Country-specific information

These differences do not necessarily indicate that a product is counterfeit or defective.

5.15 Product Usage

Customers are responsible for reading all:

  • Product labels
  • Usage instructions
  • Warning statements
  • Ingredient lists
  • Allergy information

before consuming or using any product.

U&S Nutrition shall not be responsible for misuse resulting from failure to follow manufacturer instructions.

5.16 Supplement Disclaimer

The products sold by U&S Nutrition are nutritional supplements and wellness products.

Unless expressly stated by the manufacturer, these products are not intended to diagnose, treat, cure, or prevent any disease.

Individual results may vary depending on factors including:

  • Diet
  • Exercise
  • Age
  • Lifestyle
  • Health conditions
  • Genetics

Customers should consult a qualified healthcare professional before using any supplement, particularly if they are pregnant, nursing, under 18 years of age, taking medication, or have an existing medical condition.

5.17 Product Removal

U&S Nutrition reserves the right to remove, discontinue, replace, or modify any product at any time without prior notice.

Reasons may include:

  • Supplier decisions
  • Manufacturer discontinuation
  • Regulatory requirements
  • Product recalls
  • Inventory limitations
  • Business decisions

5.18 Future Product Categories

As our business grows, additional categories may be introduced, including but not limited to:

  • Personal Care
  • Healthy Snacks
  • Functional Beverages
  • Sports Equipment
  • Digital Fitness Products
  • Meal Replacement Products
  • Organic Foods
  • Pet Nutrition
  • Fitness Apparel
  • Wellness Devices

These Terms & Conditions shall automatically apply to all future product categories unless otherwise specified.

5.19 Reservation of Rights

U&S Nutrition reserves the right to update product information, pricing, availability, specifications, packaging, promotions, or any related content at any time without prior notice.

Such updates shall become effective immediately upon publication on the Website.

 

6. Orders, Order Processing & Acceptance

6.1 Order Placement

Customers may place orders through the official U&S Nutrition Website by selecting the desired products, providing accurate billing and shipping information, choosing a preferred payment method, and completing the checkout process.

Placing an order constitutes an offer by the customer to purchase the selected products. Submission of an order does not automatically create a binding contract or guarantee acceptance by U&S Nutrition.

6.2 Order Confirmation

After an order has been successfully placed, the customer may receive an order confirmation via one or more of the following channels:

  • Website Confirmation Page
  • SMS
  • Email
  • WhatsApp
  • Phone Call
  • Customer Dashboard

The confirmation only acknowledges receipt of the order request and does not signify final acceptance of the order.

6.3 Order Acceptance

An order shall be considered accepted only after U&S Nutrition has completed the necessary verification procedures and confirmed that:

  • The ordered products are available.
  • Payment requirements have been satisfied.
  • Delivery information has been verified.
  • The order complies with these Terms & Conditions.
  • No fraud indicators have been detected.

U&S Nutrition reserves the right to decline any order before shipment.

6.4 Order Verification

To maintain service quality and prevent fraudulent transactions, U&S Nutrition may verify any order before processing.

Verification may include:

  • Phone confirmation
  • OTP verification
  • Email verification
  • Address verification
  • Payment confirmation
  • Identity verification
  • Previous order history review

Failure to complete verification may result in delays or cancellation of the order.

6.5 Order Processing

Once an order has been accepted, our team will begin processing it.

Order processing may include:

  • Inventory confirmation
  • Product inspection
  • Quality checks
  • Secure packaging
  • Invoice preparation
  • Courier booking
  • Shipment scheduling

Processing times may vary depending on product availability and order volume.

6.6 Order Status

Customers may receive updates throughout the order lifecycle, including:

  • Order Received
  • Order Confirmed
  • Processing
  • Packed
  • Shipped
  • Out for Delivery
  • Delivered
  • Cancelled
  • Refunded (where applicable)

Status updates may be communicated through SMS, email, WhatsApp, or the customer account dashboard.

6.7 Order Modification

Customers may request modifications to an order before it has entered the shipping process.

Modification requests may include:

  • Changing delivery address
  • Updating phone number
  • Adding products
  • Removing products
  • Correcting customer information

Once an order has been packed or dispatched, modifications may no longer be possible.

6.8 Order Cancellation by Customer

Customers may request cancellation of an order before shipment.

Cancellation requests should be submitted as soon as possible through customer support.

Orders that have already been dispatched generally cannot be cancelled.

Refunds for prepaid cancelled orders will be processed in accordance with our Return & Refund Policy.

6.9 Order Cancellation by U&S Nutrition

U&S Nutrition reserves the right to cancel any order at its sole discretion under circumstances including, but not limited to:

  • Product unavailability
  • Pricing errors
  • Duplicate orders
  • Fraud suspicion
  • Payment failure
  • Incomplete customer information
  • Delivery restrictions
  • Violation of these Terms & Conditions
  • Force majeure events

Where applicable, prepaid amounts will be refunded in accordance with our refund procedures.

6.10 Cash on Delivery (COD) Orders

Cash on Delivery (COD) may be available for eligible delivery locations.

For COD orders:

  • Payment must be made at the time of delivery.
  • Customers should ensure the correct payment amount is available.
  • Repeated refusal of COD orders may result in future COD restrictions.
  • U&S Nutrition reserves the right to require advance payment for future orders where abuse of COD services is detected.

6.11 Fraud Prevention

To protect customers and our business, U&S Nutrition employs fraud prevention measures that may include:

  • Order verification
  • Payment verification
  • IP address analysis
  • Device identification
  • Multiple account detection
  • Coupon abuse detection
  • Order history review
  • Risk scoring

Orders identified as potentially fraudulent may be delayed, cancelled, or referred for further review.

6.12 Bulk & Wholesale Orders

Large quantity purchases may be subject to additional verification and approval.

U&S Nutrition reserves the right to:

  • Limit purchase quantities.
  • Request advance payment.
  • Apply different pricing structures.
  • Modify delivery schedules.
  • Require additional documentation.

6.13 Duplicate Orders

Where duplicate orders are detected due to technical errors or accidental multiple submissions, U&S Nutrition may:

  • Contact the customer for clarification.
  • Cancel duplicate orders.
  • Process only the confirmed order.
  • Issue refunds where appropriate.

6.14 Order Refusal

U&S Nutrition reserves the right to refuse service or decline any order without liability where:

  • Fraud is suspected.
  • Payment cannot be verified.
  • Product availability changes.
  • Delivery cannot be completed.
  • Legal restrictions apply.
  • Customer information is inaccurate.
  • The customer has repeatedly violated Company policies.

6.15 Order Delays

Although we aim to process orders promptly, delays may occur due to:

  • High order volumes
  • Inventory shortages
  • Import delays
  • Public holidays
  • Natural disasters
  • Political unrest
  • Courier disruptions
  • Technical issues
  • Force majeure events

Estimated delivery dates are provided for guidance only and are not guaranteed.

6.16 Delivery Refusal

Customers may refuse delivery only where:

  • The wrong product has been delivered.
  • The package is visibly damaged.
  • The package has been tampered with.

Unjustified refusal of properly delivered orders, particularly Cash on Delivery orders, may result in account restrictions or loss of COD privileges.

6.17 Failed Deliveries

A delivery may be considered unsuccessful if:

  • The customer is unavailable.
  • The delivery address is incorrect.
  • The customer cannot be contacted.
  • Delivery is refused without valid reason.
  • Local delivery restrictions apply.

Additional delivery charges may apply for subsequent delivery attempts.

6.18 Ownership & Risk

Ownership of products generally transfers to the customer upon successful delivery and receipt of payment, where applicable.

The risk of loss or damage transfers to the customer once the order has been delivered to the delivery address provided during checkout.

6.19 Future Order Services

U&S Nutrition may introduce additional order-related services in the future, including:

  • Subscription Orders
  • Scheduled Deliveries
  • Express Delivery
  • Same-Day Delivery
  • Store Pickup
  • Wholesale Ordering
  • Corporate Orders
  • Gift Orders
  • Recurring Orders
  • International Shipping

Unless otherwise specified, these Terms & Conditions shall automatically apply to such future services.

6.20 Reservation of Rights

U&S Nutrition reserves the right to verify, modify, delay, reject, suspend, or cancel any order where reasonably necessary to ensure compliance with applicable laws, security requirements, inventory availability, fraud prevention measures, or these Terms & Conditions.

Such decisions shall be made in good faith and, where appropriate, customers will be notified using the contact information provided with the order.

 

7. Payments, Billing & Financial Transactions

7.1 Accepted Payment Methods

U&S Nutrition offers multiple secure payment options to provide customers with a convenient shopping experience.

Depending on availability, customers may complete purchases using:

  • Cash on Delivery (COD)
  • bKash
  • Nagad
  • Rocket
  • Debit Cards
  • Credit Cards
  • Internet Banking
  • Mobile Banking
  • Bank Transfer
  • Other payment methods introduced in the future

Available payment methods may vary depending on the customer’s location, product category, promotional campaigns, and technical availability.

7.2 Secure Payment Processing

All online payments are processed through trusted third-party payment gateway providers.

U&S Nutrition does not store customers’ complete debit card, credit card, PIN, CVV, OTP, or other sensitive payment credentials on its servers.

Payment transactions are protected using industry-standard encryption and security technologies provided by our authorized payment partners.

7.3 Payment Authorization

By placing an order, you authorize U&S Nutrition and its payment partners to process the selected payment method for the total order amount, including:

  • Product Price
  • Shipping Charges
  • Applicable Taxes
  • Service Charges (if any)
  • Additional Fees (where applicable)

Customers are responsible for ensuring that sufficient funds are available before initiating payment.

7.4 Payment Verification

For security and fraud prevention purposes, U&S Nutrition may verify payment transactions before processing an order.

Verification may include:

  • Payment Gateway Confirmation
  • Transaction ID Verification
  • OTP Confirmation
  • Fraud Screening
  • Identity Verification
  • Manual Payment Review

Orders may remain on hold until payment verification has been successfully completed.

7.5 Cash on Delivery (COD)

Cash on Delivery is available only in eligible delivery locations.

For COD orders:

  • Payment must be made in full at the time of delivery.
  • Customers should inspect the package before making payment where permitted by the courier.
  • Repeated refusal of COD deliveries without valid reason may result in permanent restriction of COD privileges.

U&S Nutrition reserves the right to require advance payment from customers with a history of repeated order cancellations or delivery refusals.

7.6 Online Payments

Customers choosing online payment methods agree that payment processing is handled by authorized third-party payment providers.

U&S Nutrition shall not be responsible for payment failures caused by:

  • Banking network interruptions
  • Mobile banking outages
  • Internet connectivity issues
  • Payment gateway downtime
  • Customer device problems
  • Incorrect payment credentials

Customers should contact their payment provider if payment issues occur.

7.7 Failed Payments

If a payment transaction fails, the corresponding order may not be processed.

Payment failures may occur due to:

  • Insufficient funds
  • Expired cards
  • Incorrect payment information
  • Payment gateway errors
  • Banking restrictions
  • Network interruptions
  • Transaction timeout

Customers may retry payment using the same or an alternative payment method.

7.8 Duplicate Payments

In rare circumstances, duplicate payments may occur due to technical issues.

If duplicate payment is confirmed, U&S Nutrition will make reasonable efforts to process the appropriate refund after verification.

Customers should contact our support team immediately if duplicate charges are suspected.

7.9 Payment Disputes

Customers are encouraged to contact U&S Nutrition before initiating payment disputes or chargebacks with their financial institution.

Most payment-related concerns can be resolved more quickly through our customer support team.

Providing order details and payment references will help expedite the resolution process.

7.10 Chargebacks

Initiating a fraudulent or unjustified chargeback after receiving products or services may constitute a violation of these Terms & Conditions.

Where permitted by applicable law, U&S Nutrition reserves the right to:

  • Suspend customer accounts.
  • Recover outstanding amounts.
  • Refuse future orders.
  • Restrict payment methods.
  • Take appropriate legal action.

7.11 Billing Information

Customers are responsible for providing accurate billing information, including:

  • Full Name
  • Billing Address
  • Phone Number
  • Email Address
  • Tax Information (where applicable)

Incorrect billing information may delay payment verification or order processing.

7.12 Taxes & Charges

All product prices displayed on the Website are generally shown in Bangladeshi Taka (BDT).

Where applicable, prices may include or exclude taxes, VAT, delivery charges, or service fees.

Any additional charges applicable to an order will be clearly displayed before the customer completes the purchase.

7.13 Payment Security

U&S Nutrition takes reasonable measures to protect payment-related transactions through secure technologies and trusted payment providers.

Customers should also protect themselves by:

  • Never sharing OTP codes.
  • Never disclosing payment passwords.
  • Avoiding public Wi-Fi during payments.
  • Verifying payment confirmation messages.
  • Reporting suspicious payment activity immediately.

7.14 Promotional Discounts

Discounts, promotional offers, and coupons:

  • Cannot be exchanged for cash.
  • Cannot be transferred unless expressly permitted.
  • May be subject to expiry dates.
  • May apply only to selected products.
  • May be withdrawn or modified without prior notice.

Only one promotional offer may apply to an order unless otherwise stated.

7.15 Refund Payments

Approved refunds will generally be processed using the original payment method whenever reasonably possible.

Refund processing times may vary depending on:

  • Payment Gateway Processing
  • Banking Procedures
  • Mobile Financial Service Providers
  • Financial Institution Policies

U&S Nutrition is not responsible for delays caused by third-party financial institutions.

7.16 Financial Fraud Prevention

To maintain a secure shopping environment, U&S Nutrition may use fraud prevention systems that monitor:

  • Unusual payment activity
  • High-risk transactions
  • Multiple payment attempts
  • Suspicious IP addresses
  • Device identification
  • Geographic inconsistencies
  • Account history

Transactions identified as potentially fraudulent may be delayed, cancelled, or investigated before further processing.

7.17 Future Payment Methods

As our business grows, U&S Nutrition may introduce additional payment options, including but not limited to:

  • Digital Wallets
  • EMI (Installment Payments)
  • Buy Now, Pay Later (BNPL)
  • International Cards
  • Cryptocurrency (where legally permitted)
  • Corporate Billing
  • Subscription Billing
  • Store Credit
  • Gift Card Payments
  • Reward Point Redemption

Unless otherwise specified, these Terms & Conditions shall automatically apply to such future payment services.

7.18 Reservation of Rights

U&S Nutrition reserves the right to verify, suspend, reject, or cancel any payment transaction where reasonably necessary for security, fraud prevention, legal compliance, operational requirements, or suspected violations of these Terms & Conditions.

We also reserve the right to modify supported payment methods, payment procedures, billing practices, or financial policies at any time without prior notice, subject to applicable laws.

 

8. Shipping, Delivery & Logistics

8.1 Shipping Policy

U&S Nutrition is committed to delivering every order safely, efficiently, and within a reasonable timeframe.

We work with trusted courier partners and logistics providers to ensure that products are delivered in good condition throughout Bangladesh.

Delivery availability may vary depending on the customer’s location and courier coverage.

8.2 Delivery Coverage

U&S Nutrition currently provides delivery services throughout Bangladesh where courier services are available.

Some remote or restricted areas may require additional delivery time or may have limited courier availability.

We reserve the right to refuse delivery to locations where shipment is not reasonably possible.

8.3 Processing Time

Orders are generally processed within one (1) business day after successful verification.

Processing time may increase during:

  • Public holidays
  • National festivals
  • Promotional campaigns
  • Flash sales
  • High order volumes
  • Inventory verification
  • Product shortages

Processing time does not include courier delivery time.

8.4 Estimated Delivery Time

Estimated delivery times are provided as general guidelines.

Typical delivery periods are:

  • Inside Dhaka: 1–3 Business Days
  • Outside Dhaka: 2–5 Business Days

Actual delivery times may vary depending on courier operations and circumstances beyond our control.

8.5 Shipping Charges

Shipping charges are calculated based on factors including:

  • Delivery location
  • Product weight
  • Package size
  • Courier service
  • Promotional offers

Shipping charges, if applicable, will be displayed during checkout before payment confirmation.

8.6 Order Tracking

Where available, customers may receive shipment updates through:

  • SMS
  • Email
  • WhatsApp
  • Phone Call
  • Customer Dashboard
  • Courier Tracking System

Tracking availability depends on the courier partner used for the shipment.

8.7 Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

This includes:

  • Recipient Name
  • Mobile Number
  • House Number
  • Road Number
  • Area
  • Police Station (if applicable)
  • District
  • Postal Code

U&S Nutrition shall not be responsible for delivery delays caused by incomplete or incorrect address information.

8.8 Delivery Attempts

If delivery cannot be completed during the first attempt, the courier may make additional delivery attempts according to its operational policy.

Additional delivery charges may apply where re-delivery becomes necessary due to customer-related reasons.

8.9 Failed Delivery

A delivery may be considered unsuccessful if:

  • The customer cannot be contacted.
  • The delivery address is incorrect.
  • The customer is unavailable.
  • The customer refuses to receive the order without valid reason.
  • Local access restrictions prevent delivery.

Repeated failed deliveries may result in restrictions on future orders.

8.10 Delivery Inspection

Customers are encouraged to inspect the package at the time of delivery.

If the package appears:

  • Damaged
  • Opened
  • Leaking
  • Tampered with
  • Incorrectly labeled

customers should immediately notify the delivery personnel and contact U&S Nutrition before using the product.

8.11 Delivery Delays

Although we strive to deliver orders within the estimated timeframe, delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Political unrest
  • Road closures
  • Public holidays
  • Courier disruptions
  • Customs delays (where applicable)
  • Supplier delays
  • High order volumes
  • Force majeure events

U&S Nutrition shall not be liable for delivery delays caused by circumstances beyond our reasonable control.

8.12 Delivery Refusal

Customers may refuse delivery only where:

  • An incorrect product has been delivered.
  • The package has been visibly damaged.
  • The shipment has been tampered with.

Repeated refusal of valid deliveries, particularly Cash on Delivery orders, may result in account restrictions or loss of Cash on Delivery privileges.

8.13 Partial Shipments

Where necessary, U&S Nutrition may ship products separately if:

  • Certain products become temporarily unavailable.
  • Products originate from different warehouses.
  • Supplier delays occur.

Customers will be informed whenever reasonably possible.

8.14 International Shipping

At present, U&S Nutrition primarily delivers within Bangladesh.

If international shipping becomes available in the future, additional shipping policies, customs requirements, duties, taxes, and import regulations may apply.

Customers shall be responsible for complying with the laws of the destination country.

8.15 Courier Partners

U&S Nutrition works with reputable courier and logistics providers.

While we carefully select our delivery partners, we are not responsible for delays or losses directly caused by courier operations beyond our reasonable control.

We will, however, make reasonable efforts to assist customers in resolving delivery-related issues.

8.16 Ownership & Risk

Ownership of the products generally transfers to the customer upon successful delivery and completion of payment, where applicable.

The risk of accidental loss or damage also transfers upon successful delivery.

Customers should carefully inspect products immediately upon receipt.

8.17 Future Delivery Services

As our operations expand, U&S Nutrition may introduce additional delivery services, including:

  • Express Delivery
  • Same-Day Delivery
  • Scheduled Delivery
  • Weekend Delivery
  • Store Pickup
  • Smart Locker Collection
  • Subscription Deliveries
  • International Shipping
  • Wholesale Logistics
  • Temperature-Controlled Delivery

Unless otherwise stated, these Terms & Conditions shall automatically apply to such future services.

8.18 Reservation of Rights

U&S Nutrition reserves the right to modify shipping charges, delivery methods, courier partners, delivery areas, processing times, and logistics procedures at any time where reasonably necessary for operational, legal, or business purposes.

Such changes shall become effective upon publication on the Website unless otherwise required by applicable law.

 

9. Return, Refund, Replacement & Exchange Policy

9.1 Commitment to Customer Satisfaction

At U&S Nutrition, customer satisfaction is one of our highest priorities. We are committed to supplying genuine, high-quality nutrition products and providing a fair, transparent, and efficient return and refund process whenever an eligible issue arises.

This policy explains the circumstances under which products may be returned, replaced, exchanged, or refunded.

9.2 Return Eligibility

A product may be eligible for return if one or more of the following conditions are met:

  • The customer received the wrong product.
  • The product arrived damaged during delivery.
  • The product was defective upon delivery.
  • The product had expired before delivery.
  • The product was incomplete or missing essential components.
  • The customer received a quantity different from the confirmed order.
  • The delivered product significantly differs from the confirmed order.

All return requests are subject to verification by U&S Nutrition.

9.3 Return Request Period

Customers should notify U&S Nutrition of any return request within 48 hours after receiving the order.

Requests submitted after this period may not be accepted unless required by applicable law or approved at the sole discretion of U&S Nutrition.

9.4 Return Conditions

To qualify for a return, products should generally:

  • Be unused.
  • Remain unopened.
  • Retain their original manufacturer seal.
  • Be returned in the original packaging.
  • Include all accessories, labels, manuals, promotional items, and invoices where applicable.
  • Be free from customer-caused damage.

Failure to meet these conditions may result in rejection of the return request.

9.5 Non-Returnable Products

For health, hygiene, and safety reasons, certain products cannot normally be returned once delivered.

These include, but are not limited to:

  • Opened protein supplements.
  • Opened vitamins.
  • Opened nutritional supplements.
  • Used health products.
  • Products with broken manufacturer seals.
  • Products damaged after delivery.
  • Clearance or final sale items (unless damaged or incorrectly supplied).
  • Gift cards or digital products (if introduced in the future).

9.6 Damaged Products

If a product is received in a damaged condition, customers should:

  • Take clear photographs of the package and product.
  • Preserve all packaging materials.
  • Contact U&S Nutrition immediately.
  • Avoid using the damaged product until instructed otherwise.

Each claim will be reviewed before determining the appropriate resolution.

9.7 Incorrect Products

If the customer receives an incorrect item, U&S Nutrition will make reasonable efforts to:

  • Arrange collection of the incorrect product.
  • Deliver the correct product.
  • Issue a replacement.
  • Process a refund where replacement is not possible.

Customers should report incorrect deliveries as soon as reasonably possible.

9.8 Expired Products

Although U&S Nutrition follows quality control procedures, if a customer receives a product that was already expired at the time of delivery, we will investigate the matter and, where verified, arrange an appropriate replacement or refund.

9.9 Replacement Policy

Eligible products may be replaced instead of refunded where:

  • Replacement stock is available.
  • The product qualifies under this policy.
  • The customer agrees to receive a replacement.

Replacement products will normally be shipped after verification of the returned item.

9.10 Exchange Policy

Where applicable, customers may request an exchange for an identical product if:

  • The original product is defective.
  • The wrong item was delivered.
  • The product qualifies under this policy.

Exchange requests remain subject to stock availability.

9.11 Refund Eligibility

Refunds may be approved where:

  • A return request has been accepted.
  • Replacement is unavailable.
  • An order is cancelled before shipment.
  • A duplicate payment has been confirmed.
  • U&S Nutrition cancels the order after payment.
  • Delivery cannot be completed due to reasons attributable to U&S Nutrition.

Refund approval remains subject to internal verification.

9.12 Refund Method

Approved refunds will generally be issued through the original payment method whenever reasonably possible.

Depending on the payment method used, refunds may be processed through:

  • Mobile Financial Services
  • Bank Transfer
  • Card Reversal
  • Original Payment Gateway
  • Store Credit (where agreed)

9.13 Refund Processing Time

Refund processing times may vary depending on:

  • Banking procedures.
  • Mobile financial service providers.
  • Payment gateway processing.
  • Internal verification.
  • Public holidays.

Most approved refunds are expected to be processed within 5–7 business days, although actual processing time may vary.

9.14 Shipping Charges

Shipping charges are generally non-refundable unless:

  • The wrong product was delivered.
  • The product arrived damaged due to our handling.
  • Delivery failure resulted directly from an error by U&S Nutrition.

Any refund of shipping charges shall be determined on a case-by-case basis.

9.15 Return Shipping

Where a return is approved due to an error attributable to U&S Nutrition, we may arrange return shipping or reimburse reasonable return shipping costs, where applicable.

Customers may be responsible for return shipping costs where the return is not due to our error.

9.16 Fraudulent Claims

U&S Nutrition reserves the right to reject return or refund requests where fraudulent activity is reasonably suspected.

Examples include:

  • False damage claims.
  • Submission of incorrect products.
  • Product substitution.
  • Use of counterfeit invoices.
  • Tampering with packaging.
  • Repeated abuse of the return process.

Fraudulent activities may result in account suspension, cancellation of future orders, and legal action where appropriate.

9.17 Product Inspection

All returned products are subject to inspection before any refund, replacement, or exchange is approved.

Inspection may include verification of:

  • Product condition.
  • Manufacturer seal.
  • Packaging.
  • Batch number.
  • Expiry date.
  • Order history.
  • Reported issue.

U&S Nutrition reserves the right to refuse claims that fail inspection.

9.18 Limitation of Liability

Refunds, replacements, or exchanges under this policy represent the customer’s exclusive remedies regarding eligible product issues.

Except where required by applicable law, U&S Nutrition shall not be liable for indirect, incidental, consequential, or special damages arising from returned or defective products.

9.19 Future Return Services

As our business grows, we may introduce additional after-sales services, including:

  • Instant Replacement
  • Express Replacement
  • Self-Service Return Portal
  • Pickup-Based Returns
  • Digital Return Requests
  • Warranty Registration
  • Extended Return Programs
  • Membership Return Benefits

Unless otherwise specified, these Terms & Conditions shall automatically apply to such future services.

9.20 Reservation of Rights

U&S Nutrition reserves the right to approve, reject, modify, investigate, or limit any return, refund, replacement, or exchange request where reasonably necessary to prevent fraud, comply with applicable laws, maintain product safety, or protect the legitimate interests of the Company and its customers.

This policy may be updated from time to time without prior notice, and the latest version published on our Website shall govern all future requests.

 

10. Promotions, Coupons, Discounts & Loyalty Programs

10.1 Promotional Campaigns

From time to time, U&S Nutrition may offer promotional campaigns, seasonal sales, discount offers, bundle deals, flash sales, cashback programs, free shipping promotions, loyalty rewards, referral incentives, or other marketing activities to provide additional value to our customers.

All promotional activities are offered at the sole discretion of U&S Nutrition and are subject to these Terms & Conditions as well as any additional campaign-specific rules published on the Website.

10.2 Eligibility

Participation in any promotional campaign may require customers to satisfy specific eligibility requirements, including but not limited to:

  • Having a valid customer account.
  • Providing accurate account information.
  • Meeting minimum purchase requirements.
  • Purchasing eligible products.
  • Using an approved payment method.
  • Complying with these Terms & Conditions.

Failure to satisfy the eligibility requirements may result in disqualification from the promotion.

10.3 Discount Coupons

U&S Nutrition may issue promotional coupons through the Website, email, SMS, social media, marketing campaigns, partner organizations, or other official channels.

Coupons may:

  • Apply to selected products only.
  • Apply to selected brands.
  • Apply to selected categories.
  • Have minimum purchase requirements.
  • Have expiration dates.
  • Have maximum discount limits.
  • Be limited to one use per customer.
  • Be limited to one use per order.

Coupons have no cash value and cannot normally be exchanged for money.

10.4 Coupon Redemption

Customers are responsible for entering valid coupon codes before completing the checkout process.

Once an order has been successfully placed, coupon codes generally cannot be applied retroactively.

Expired or invalid coupons will not be accepted.

10.5 Promotional Pricing

Products offered at promotional prices are available only while the campaign remains active and stock is available.

U&S Nutrition reserves the right to:

  • Modify promotional prices.
  • End promotions early.
  • Extend promotional periods.
  • Limit promotional inventory.
  • Correct pricing errors.

Promotional pricing may not be available after the campaign ends.

10.6 Flash Sales

Flash sales may be offered for limited periods and may include limited product quantities.

Due to high customer demand:

  • Products may sell out quickly.
  • Shopping cart placement does not reserve inventory.
  • Orders remain subject to payment verification.
  • Product availability cannot be guaranteed until order confirmation.

10.7 Free Shipping Offers

Free shipping promotions may be available during selected campaigns.

Eligibility may depend on:

  • Minimum purchase value.
  • Delivery location.
  • Product category.
  • Campaign duration.
  • Selected payment method.

U&S Nutrition reserves the right to withdraw or modify free shipping promotions without prior notice.

10.8 Referral Programs

If U&S Nutrition introduces customer referral programs in the future, participants agree that:

  • Referrals must represent genuine new customers.
  • Self-referrals are prohibited.
  • Fake accounts are prohibited.
  • Multiple accounts created solely to obtain referral rewards are prohibited.
  • Fraudulent referrals may result in permanent disqualification.

Referral rewards may be cancelled where abuse is detected.

10.9 Loyalty Programs

U&S Nutrition may introduce customer loyalty programs in the future.

Such programs may include:

  • Reward Points
  • Membership Levels
  • VIP Benefits
  • Birthday Rewards
  • Exclusive Discounts
  • Early Access to Promotions
  • Special Member Pricing

Participation in loyalty programs shall remain subject to separate program rules where applicable.

10.10 Gift Cards

If digital or physical gift cards are introduced in the future:

  • Gift cards may be subject to expiration dates.
  • Gift cards cannot normally be exchanged for cash.
  • Lost or stolen gift cards may not be replaced.
  • Gift cards may be subject to usage restrictions.

Additional gift card terms may be published separately.

10.11 Cashback Offers

Cashback promotions, where available, may be credited as:

  • Store Credit
  • Reward Points
  • Promotional Balance
  • Original Payment Method (where applicable)

Cashback campaigns remain subject to campaign-specific eligibility requirements.

10.12 Abuse of Promotions

Customers must not misuse promotional campaigns.

Examples of promotional abuse include:

  • Creating multiple accounts.
  • Self-referrals.
  • Fake purchases.
  • Fake returns.
  • Repeated order cancellations.
  • Coupon manipulation.
  • Using automated software.
  • Exploiting technical errors.
  • Sharing private promotional codes where prohibited.

U&S Nutrition reserves the right to investigate all suspected abuse.

10.13 Fraud Prevention

Where fraudulent promotional activity is reasonably suspected, U&S Nutrition may:

  • Cancel promotional discounts.
  • Remove reward points.
  • Suspend customer accounts.
  • Cancel affected orders.
  • Restrict future promotional participation.
  • Take appropriate legal action where necessary.

Our decisions regarding fraudulent promotional activity shall be final.

10.14 Promotional Errors

Occasionally, promotional errors may occur due to:

  • Technical malfunctions.
  • Human error.
  • Website bugs.
  • Incorrect pricing.
  • Incorrect coupon configuration.
  • Synchronization issues.

U&S Nutrition reserves the right to correct such errors, cancel affected orders, or withdraw incorrect promotional offers.

10.15 Combination of Offers

Unless expressly stated otherwise:

  • Only one promotional coupon may be used per order.
  • Promotional offers cannot normally be combined.
  • Coupons may not apply to already discounted products.
  • Additional restrictions may apply depending on the campaign.

Campaign-specific rules shall prevail where conflicts exist.

10.16 Promotional Communications

Customers who have provided consent may receive promotional communications through:

  • Email
  • SMS
  • WhatsApp
  • Push Notifications
  • Website Notifications
  • Social Media
  • Mobile Applications (future)

Customers may unsubscribe from promotional communications at any time, although essential service-related communications will continue.

10.17 Future Promotional Services

As our business expands, U&S Nutrition may introduce additional promotional initiatives, including:

  • Affiliate Programs
  • Ambassador Programs
  • Student Discounts
  • Corporate Discounts
  • Subscription Discounts
  • Membership Rewards
  • Seasonal Campaigns
  • Anniversary Sales
  • Festival Offers
  • Limited Edition Launches

These Terms & Conditions shall automatically apply unless separate terms are published.

10.18 Reservation of Rights

U&S Nutrition reserves the right to modify, suspend, terminate, reject, or withdraw any promotional campaign, coupon, loyalty program, referral program, cashback offer, discount, or marketing initiative at any time without prior notice where reasonably necessary for business, legal, operational, or security reasons.

Participation in any promotional activity constitutes acceptance of these Terms & Conditions and any campaign-specific rules published by U&S Nutrition.

 

11. Customer Reviews, Ratings & User-Generated Content

11.1 Purpose of Reviews

At U&S Nutrition, customer reviews and ratings help other shoppers make informed purchasing decisions based on genuine experiences.

We encourage customers to share honest, accurate, and constructive feedback regarding products they have personally purchased and used.

Reviews are intended to improve transparency, customer confidence, and the overall shopping experience.

11.2 Eligibility to Submit Reviews

Customers may be permitted to submit reviews after purchasing products from U&S Nutrition.

To maintain the integrity of our review system, we may restrict reviews to customers whose purchases can be reasonably verified.

U&S Nutrition reserves the right to determine whether a review qualifies for publication.

11.3 Customer Responsibility

When submitting reviews, ratings, comments, questions, or other content, customers agree that the information provided:

  • Is truthful and accurate.
  • Reflects their own personal experience.
  • Is based on genuine product usage where applicable.
  • Does not intentionally mislead other customers.
  • Does not violate any applicable laws or regulations.

Customers remain solely responsible for the content they submit.

11.4 Prohibited Content

The following content is strictly prohibited:

  • False or misleading information.
  • Fake reviews.
  • Reviews written on behalf of another person.
  • Spam or repetitive content.
  • Promotional advertisements.
  • Offensive language.
  • Hate speech.
  • Harassment or threats.
  • Defamatory statements.
  • Illegal content.
  • Pornographic or obscene material.
  • Political propaganda.
  • Religious discrimination.
  • Personal attacks.
  • Personal contact information.
  • Malicious links.
  • Malware or harmful code.

Any prohibited content may be removed without prior notice.

11.5 Ratings

Customers may rate products using the rating system provided on the Website.

Ratings should reflect genuine customer experiences.

Artificial manipulation of ratings, including coordinated rating campaigns or multiple ratings from fake accounts, is strictly prohibited.

11.6 Questions & Answers

Customers may be permitted to submit product-related questions.

Questions should:

  • Be relevant to the product.
  • Be respectful.
  • Avoid sharing personal information.
  • Avoid requesting medical diagnoses or treatment advice.

U&S Nutrition reserves the right to moderate or remove inappropriate questions.

11.7 Review Moderation

To maintain quality and integrity, U&S Nutrition may review submitted content before or after publication.

We reserve the right to:

  • Approve reviews.
  • Reject reviews.
  • Edit formatting or spelling.
  • Remove duplicate content.
  • Remove inappropriate content.
  • Remove misleading information.

Moderation is intended solely to maintain community standards and does not necessarily indicate agreement with the content.

11.8 Intellectual Property License

By submitting any review, rating, comment, photograph, video, suggestion, or other content to the Website, you grant U&S Nutrition a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, transferable, and sublicensable license to:

  • Publish
  • Display
  • Reproduce
  • Translate
  • Modify formatting
  • Distribute
  • Store
  • Archive
  • Promote
  • Use for marketing purposes

This license applies solely for lawful business purposes related to U&S Nutrition.

You retain ownership of your original content.

11.9 Customer Photos & Videos

Where customers upload photographs or videos, they confirm that:

  • They own the content or have permission to share it.
  • The content does not infringe third-party intellectual property rights.
  • The content does not violate privacy rights.
  • The content accurately represents the purchased product.

U&S Nutrition may remove uploaded media at its discretion.

11.10 Medical Claims

Customers should avoid making medical or therapeutic claims regarding products.

Reviews must not claim that a product:

  • Cures diseases.
  • Prevents illnesses.
  • Replaces medical treatment.
  • Guarantees health outcomes.

Individual experiences vary, and customer opinions should not be interpreted as professional medical advice.

11.11 Artificial Reviews

The use of automated systems, AI-generated fake reviews, purchased reviews, incentivized reviews (unless clearly disclosed), or coordinated review manipulation is strictly prohibited.

U&S Nutrition reserves the right to permanently remove such content and suspend associated customer accounts.

11.12 Community Standards

Customers are expected to maintain respectful communication at all times.

Reviews should contribute positively to the community and should avoid:

  • Personal disputes.
  • Offensive language.
  • Discrimination.
  • Threatening behavior.
  • Defamation.
  • Harassment.

Violation of community standards may result in content removal and account restrictions.

11.13 No Obligation to Publish

U&S Nutrition is under no obligation to publish every review or piece of user-generated content submitted through the Website.

Submission of content does not guarantee publication.

11.14 Accuracy of Information

Customer reviews represent the opinions of individual customers.

U&S Nutrition does not independently verify every statement contained within customer reviews and does not guarantee the accuracy, completeness, or reliability of user-generated content.

Customers should conduct their own research before making purchasing decisions.

11.15 Removal of Content

U&S Nutrition reserves the right to remove or disable access to any review, comment, rating, question, photograph, video, or other user-generated content where we reasonably believe that it:

  • Violates these Terms & Conditions.
  • Violates applicable laws.
  • Infringes intellectual property rights.
  • Creates legal risk.
  • Misleads customers.
  • Damages the integrity of the Website.

Content may be removed without prior notice.

11.16 Future Community Features

As our platform evolves, U&S Nutrition may introduce additional community features, including:

  • Verified Buyer Badges
  • Customer Discussion Forums
  • Product Q&A
  • Community Voting
  • Customer Photo Galleries
  • Video Reviews
  • Influencer Reviews
  • Nutrition Communities
  • Fitness Challenges
  • Customer Achievement Stories

Unless otherwise stated, these Terms & Conditions shall automatically apply to all future community features.

11.17 Reservation of Rights

U&S Nutrition reserves the right to monitor, moderate, edit, reject, suspend, or permanently remove any user-generated content where reasonably necessary to maintain the integrity, security, legality, and quality of the Website and its community.

We may also modify our review policies, moderation procedures, or community guidelines at any time without prior notice.

 

12. Supplement, Health & Medical Disclaimer

12.1 General Disclaimer

The products sold through U&S Nutrition are intended to support general health, fitness, sports nutrition, and wellness goals.

Unless specifically stated by the manufacturer or required by applicable law, the products available on our Website are not intended to diagnose, treat, cure, or prevent any disease.

All information provided on the Website is for general informational and educational purposes only and should not be interpreted as medical advice.

12.2 Individual Results May Vary

Every individual responds differently to nutritional supplements and wellness products.

The effectiveness of any product may vary depending on factors including, but not limited to:

  • Age
  • Gender
  • Genetics
  • Diet
  • Exercise Routine
  • Lifestyle
  • Existing Medical Conditions
  • Medication Usage
  • Overall Health

U&S Nutrition does not guarantee that every customer will achieve the same results.

12.3 No Medical Advice

The content available on the Website, including:

  • Product Descriptions
  • Blog Articles
  • Product Recommendations
  • Nutritional Information
  • Customer Reviews
  • Frequently Asked Questions
  • Marketing Materials

is provided solely for informational purposes.

Nothing published by U&S Nutrition should be interpreted as:

  • Medical Advice
  • Diagnosis
  • Prescription
  • Treatment Plan
  • Professional Healthcare Consultation

Customers should always seek advice from a qualified healthcare professional regarding any medical concerns.

12.4 Doctor Consultation

Customers should consult a licensed physician, pharmacist, dietitian, or other qualified healthcare professional before using any supplement if they:

  • Are pregnant.
  • Are breastfeeding.
  • Are under 18 years of age.
  • Have a chronic illness.
  • Have liver or kidney disease.
  • Have diabetes.
  • Have heart disease.
  • Have high blood pressure.
  • Have allergies.
  • Are taking prescription medication.
  • Have undergone recent surgery.
  • Have any other medical condition requiring professional supervision.

12.5 Supplement Usage

Customers are responsible for reading and following all manufacturer instructions before consuming any supplement.

This includes:

  • Serving Size
  • Daily Dosage
  • Storage Instructions
  • Safety Warnings
  • Age Restrictions
  • Allergen Information

Products should never be consumed beyond the recommended dosage unless specifically instructed by a qualified healthcare professional.

12.6 Allergy Disclaimer

Many nutritional products may contain ingredients that can trigger allergic reactions.

Customers are responsible for reviewing all ingredient lists before purchasing or consuming any product.

If you have allergies or sensitivities to food ingredients, consult your healthcare professional before use.

U&S Nutrition shall not be responsible for allergic reactions resulting from failure to review product ingredients.

12.7 Fitness & Performance Claims

Statements regarding fitness, muscle growth, weight management, endurance, recovery, athletic performance, or other health-related outcomes should not be interpreted as guaranteed results.

Actual results depend on multiple factors, including:

  • Consistent Training
  • Proper Nutrition
  • Sleep
  • Lifestyle
  • Genetics
  • Individual Health Conditions

No product can guarantee specific fitness or health outcomes.

12.8 Weight Management Disclaimer

Products marketed for weight management should always be used together with a balanced diet and regular physical activity.

U&S Nutrition does not guarantee weight loss, weight gain, body transformation, or any specific physical result.

12.9 Sports Nutrition Disclaimer

Sports nutrition products are intended to supplement a healthy diet and exercise program.

They are not substitutes for:

  • Balanced Meals
  • Proper Hydration
  • Adequate Rest
  • Professional Coaching
  • Medical Care

Athletes subject to anti-doping regulations are responsible for ensuring that any product they consume complies with the rules of their respective sports organizations.

12.10 Product Information Accuracy

U&S Nutrition makes reasonable efforts to ensure that product information is accurate and up to date.

However, manufacturers may update:

  • Ingredients
  • Formulas
  • Labels
  • Packaging
  • Nutrition Facts
  • Warnings

without prior notice.

Customers should always read the information printed on the product packaging before use.

12.11 Third-Party Manufacturers

Products sold on our Website are manufactured by third-party brands and suppliers.

U&S Nutrition is responsible for supplying genuine products but does not manufacture the products unless expressly stated.

Manufacturer claims remain the responsibility of the respective manufacturer.

12.12 Customer Responsibility

By purchasing products from U&S Nutrition, customers acknowledge that they are responsible for:

  • Selecting appropriate products.
  • Reviewing ingredients.
  • Following dosage instructions.
  • Consulting healthcare professionals where necessary.
  • Monitoring their own health while using supplements.

Customers assume full responsibility for the manner in which products are used.

12.13 Emergency Situations

If any adverse reaction, allergic response, or unexpected medical condition occurs after using a product purchased from U&S Nutrition, customers should immediately discontinue use and seek emergency medical attention.

U&S Nutrition cannot provide emergency medical advice.

12.14 Limitation of Liability

To the maximum extent permitted by applicable law, U&S Nutrition shall not be liable for:

  • Misuse of products.
  • Failure to follow dosage instructions.
  • Failure to consult a healthcare professional.
  • Allergic reactions caused by known allergens.
  • Individual differences in product effectiveness.
  • Health complications unrelated to product defects.
  • Customer reliance on opinions expressed in reviews or testimonials.

Nothing in this disclaimer excludes liability where such exclusion is prohibited by law.

12.15 Future Health Services

In the future, U&S Nutrition may introduce additional health-related services, including:

  • Nutrition Consultation
  • AI Nutrition Recommendations
  • Diet Planning
  • Fitness Coaching
  • Supplement Subscription Programs
  • Wellness Assessments
  • Personalized Nutrition Services

Unless otherwise stated, these services are intended for informational purposes only and shall not replace professional medical advice.

12.16 Reservation of Rights

U&S Nutrition reserves the right to update this Supplement, Health & Medical Disclaimer at any time to reflect changes in applicable laws, industry standards, product offerings, healthcare guidance, or business operations.

Customers are encouraged to review this section periodically. Continued use of the Website and purchase of products after any update constitutes acceptance of the revised disclaimer.

 

13. Future Services, Digital Features & Business Expansion

13.1 Future Expansion

U&S Nutrition continuously strives to improve its products, services, and customer experience.

As our business grows, we may introduce additional services, features, business models, digital platforms, and technologies without requiring a separate agreement unless otherwise stated.

These Terms & Conditions shall automatically apply to all future services unless separate terms are published.

13.2 Membership Programs

U&S Nutrition may introduce customer membership programs that provide exclusive benefits including, but not limited to:

  • Premium Membership
  • VIP Membership
  • Annual Membership
  • Student Membership
  • Gym Membership Partnerships
  • Brand Ambassador Membership

Membership benefits may include:

  • Exclusive discounts
  • Priority customer support
  • Early access to promotions
  • Members-only pricing
  • Birthday rewards
  • Free delivery campaigns
  • Loyalty bonuses

Membership eligibility, fees, renewal, and cancellation policies may be published separately.

13.3 Loyalty & Reward Programs

U&S Nutrition may introduce customer loyalty programs through which customers may earn points or rewards for eligible activities, including:

  • Product purchases
  • Product reviews
  • Referrals
  • Promotional participation
  • Anniversary rewards
  • Birthday rewards
  • Campaign participation

Reward points may have expiration dates and may be subject to redemption conditions.

Reward points have no cash value unless expressly stated.

13.4 Subscription Services

Future services may include subscription-based purchasing options allowing customers to receive products automatically at recurring intervals.

Subscription services may include:

  • Monthly deliveries
  • Weekly deliveries
  • Customized delivery schedules
  • Automatic payment processing
  • Subscription discounts

Customers may manage or cancel subscriptions according to the applicable subscription policy.

13.5 Wholesale Services

U&S Nutrition may introduce wholesale purchasing programs for:

  • Retail Stores
  • Fitness Centers
  • Gyms
  • Nutrition Consultants
  • Healthcare Institutions
  • Corporate Organizations

Wholesale accounts may be subject to separate pricing, order quantities, payment terms, and verification procedures.

13.6 Affiliate & Ambassador Programs

Future affiliate or ambassador programs may allow approved individuals or businesses to promote U&S Nutrition products.

Participants must comply with all applicable advertising laws and disclose promotional relationships where required.

Fraudulent referrals, misleading advertising, or unauthorized use of Company branding may result in immediate termination of participation.

13.7 Gift Cards & Store Credit

U&S Nutrition may introduce:

  • Digital Gift Cards
  • Physical Gift Cards
  • Promotional Gift Cards
  • Store Credit
  • Wallet Balance

Gift cards and store credits:

  • May have expiry dates.
  • May be subject to usage restrictions.
  • Cannot normally be exchanged for cash.
  • May not be replaced if lost or stolen unless otherwise stated.

13.8 Digital Products

In the future, U&S Nutrition may offer digital products including:

  • Nutrition Guides
  • Workout Programs
  • Meal Plans
  • Digital Books
  • Video Courses
  • Online Consultations
  • Mobile Applications
  • AI-powered Nutrition Tools

Digital products may be governed by additional licensing terms where applicable.

13.9 Artificial Intelligence (AI) Services

U&S Nutrition may implement Artificial Intelligence technologies to improve customer experience.

Such services may include:

  • AI Shopping Assistant
  • Personalized Product Recommendations
  • Nutrition Suggestions
  • Customer Support Chatbots
  • Smart Product Search
  • AI-powered FAQ
  • Order Assistance

AI-generated recommendations are provided for informational purposes only and should not be considered professional medical advice.

13.10 Personalized Recommendations

Future recommendation systems may use customer preferences, browsing history, purchase history, and other lawful data to provide personalized shopping experiences.

Customers may manage certain personalization preferences through their account settings where available.

13.11 Mobile Applications

U&S Nutrition may launch official mobile applications for Android, iOS, or other supported platforms.

Use of official mobile applications shall also be governed by these Terms & Conditions unless separate application terms are published.

13.12 International Expansion

As our business expands, U&S Nutrition may offer products and services outside Bangladesh.

International services may be subject to:

  • Import regulations
  • Customs duties
  • Local taxes
  • Country-specific restrictions
  • Additional shipping policies

Customers are responsible for complying with the laws of their respective countries.

13.13 Business Partnerships

U&S Nutrition may collaborate with:

  • Manufacturers
  • Authorized Distributors
  • Payment Providers
  • Courier Companies
  • Healthcare Organizations
  • Fitness Centers
  • Influencers
  • Educational Institutions
  • Corporate Partners

Such collaborations do not create any legal relationship between customers and our business partners unless expressly stated.

13.14 Technology Improvements

To improve security, performance, and customer experience, U&S Nutrition may introduce:

  • New Website Features
  • Security Enhancements
  • Payment Technologies
  • Authentication Systems
  • Cloud Infrastructure
  • Analytics Platforms
  • Customer Dashboards
  • Inventory Systems

Such improvements may be implemented without prior notice where reasonably necessary.

13.15 Future Legal Compliance

As laws, regulations, and industry standards evolve, U&S Nutrition reserves the right to update its services, policies, procedures, and operational practices to remain compliant with applicable legal and regulatory requirements.

Customers agree that continued use of the Website following such updates constitutes acceptance of the revised policies.

13.16 Reservation of Rights

U&S Nutrition reserves the right to introduce, modify, suspend, discontinue, or replace any future service, feature, technology, membership program, promotional initiative, digital platform, or business model at any time without prior notice where reasonably necessary for operational, commercial, security, or legal purposes.

Nothing contained in this Chapter shall obligate U&S Nutrition to introduce any particular future service or feature.

My Cart
Wishlist
Recently Viewed
Categories
Compare Products (0 Products)